Privacy Policy

1. Who We Are

Safeworks Academy ("Safeworks Academy", "we", "us") provides online safety and compliance training. This policy explains how we collect, use, disclose and protect personal information when you use safeworksacademy.ca, our course platform at courses.safeworksacademy.ca, or contact us.

We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA), whichever applies.

2. Information We Collect

Information you give us:

• Account and enrolment details: your name, email address, password, and, where a course or certificate needs it, your phone number, employer and mailing address.
• Course records: the courses you take, your progress, quiz and exam results, completion dates and the certificates we issue.
• Payment details: when you buy a course, your payment is handled by our third-party payment processor. We receive your billing name, billing address, the amount and a confirmation of payment. We do not receive or store your full card number.
• Messages: what you send us by email, phone or our contact form, such as your name, email address, phone number and message.
• Team accounts: if your employer buys training for you, the employer may give us your name and email address so we can enrol you.

Information collected automatically: when you visit our websites we collect technical information such as your IP address, browser type, device, pages viewed and referring site. We collect this through cookies and similar technologies (see section 6).

3. How We Use Your Information

• To create and manage your account, and to give you access to your courses
• To process payments and send receipts
• To issue, store and verify your certificates, including through our certificate verification page
• To show your employer your training status, when your employer bought or assigned the training
• To answer your questions and provide support
• To send you service messages, such as course access details and certificate expiry reminders
• To understand how our websites are used and to improve our courses and websites
• To meet our legal, accounting and regulatory obligations

We send marketing emails only with your consent, and every marketing email includes a way to unsubscribe.

4. When We Share Information

We do not sell your personal information. We share it only:

• With service providers that help us run the business, such as our learning platform host, payment processor, email provider and analytics provider. They may use your information only to provide their services to us.
• With course content partners when they need it to issue or record a certificate for the course you took.
• With your employer, when your employer bought, assigned or manages your training.
• With third parties checking a certificate, through our certificate verification feature, so an employer or auditor can confirm a certificate is genuine.
• When the law requires it, or to protect our rights, our users or the public.

5. Where Your Information Is Stored

Some of our service providers store or process information outside Canada, including in the United States. Information stored outside Canada is subject to the laws of that country and may be accessed by its courts or authorities. We choose providers that protect personal information to a standard comparable to Canadian law.

6. Cookies and Analytics

We use cookies and similar technologies to keep you signed in, remember your cart, and understand how our websites are used. We use Google Analytics and Google Tag Manager to measure website traffic. Google collects information such as the pages you visit and how long you stay, and it is processed under Google's privacy policy.

You can block or delete cookies in your browser settings, and you can opt out of Google Analytics with Google's browser add-on. Our course platform may ask for your cookie choices when you first visit. Some parts of the course platform will not work without essential cookies.

7. How Long We Keep Information

We keep your account and training records while your account is active, and afterwards for as long as needed to verify certificates, meet legal and accounting requirements, and resolve disputes. When we no longer need personal information, we delete it or make it anonymous.

8. How We Protect Information

We use reasonable physical, administrative and technical safeguards, including encrypted (HTTPS) connections, access controls and trusted service providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your Choices and Rights

You can ask to access the personal information we hold about you, ask us to correct it, or withdraw your consent to how we use it, subject to legal and contractual limits. Withdrawing consent may mean we can no longer provide some services, such as verifying a certificate. You can update most account details yourself by signing in to the course platform. To make a request, contact us using the details below. We may need to confirm your identity first.

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta.

10. Children

Our courses are intended for adults and working-age learners. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.

11. Links to Other Websites

Our websites may link to other sites, such as regulators and course partners. We are not responsible for how those sites handle personal information, so please read their privacy policies.

12. Changes to This Policy

We may update this policy from time to time. When we do, we will change the "Last updated" date at the top of this page. If a change is significant, we will give more prominent notice.

13. Contact Us

For privacy questions or requests, contact our Privacy Officer:

• Email: support@safeworksacademy.ca
• Phone: 403-805-4212
• Mail: Safeworks Academy, 3242-4305 104 Ave NE, Calgary, AB T3J 1W3